Welcome to Hyfair. These General Terms and Conditions regulate your use and
\naccess to our website, mobile applications, and related services (collectively, the
\n\u201cPlatform\u201d). For the sake of convenience, the term \u201cServices\u201d is included in the term
\n\u201cPlatform\u201d throughout this document unless specified otherwise.<\/p>\n
These Terms and Conditions, along with our Privacy Policy, Cancellation, Return and
\nRefunds Policy, Shipping Policy, Cookie Policy, and other additional terms we make
\navailable from time to time (collectively, the \u201cTerms\u201d) constitute the legal framework
\ngoverning your use of our Platform. This document includes a mandatory arbitration
\nprovision and regulates the resolution of any disputes that may arise between you
\nand us as a result of using our Platform. By clicking \u201cAccept\u201d when prompted or by
\ncreating an account, using, or accessing the Platform, you agree to adhere to these
\nTerms and all other rules, policies, and procedures that we may issue periodically. If
\nyou do not agree to any of these Terms, including the compulsory arbitration provision, you must stop using the Platform immediately.<\/p>\n
By accepting these Terms, you agree that the Terms constitute a binding contract,
\neffective as of the date of first acceptance by you, between Hyfair (hereinafter
\nreferred to as \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) and you, the user (hereinafter referred to as \u201cyou\u201d
\nor \u201cyour\u201d) (each a \u201cParty\u201d to the contract and collectively, the \u201cParties\u201d).<\/p>\n
We offer a wide range of sneakers and related products through our Platform,
\nincluding general sales and special raffles.<\/p>\n
You can browse our collection and place orders for the sneakers and related
\nproducts of your choice available on our Platform. Product availability is subject to
\nchange without notice. Orders are confirmed only after payment is successfully
\nreceived and a confirmation email is sent.<\/p>\n
We periodically offer raffles for exclusive sneaker releases:<\/p>\n
We comply with the General Data Protection Regulation (GDPR) to ensure the
\nprotection of your personal data. You have the right to:<\/p>\n
We collect personal data such as name, email, and payment details to process To fulfill our contractual and legal obligations, we may share your personal data with We also use third-party processors, such as Vinishu for cybersecurity, and For more details, refer to our Privacy Policy<\/strong>.<\/p>\n As a consumer, you have the right to withdraw from your non-raffle purchase within Exceptions:<\/p>\n Upon receiving your withdrawal notice, we will refund you within 14 days of receiving All orders placed on the Platform are subject to acceptance and availability. We Ownership of the products remains with us until full payment is received. If payment The products sold on the Platform are for personal use only. We reserve the right to By participating in raffles or placing an order on the Platform, you confirm that all the Customers are responsible for covering the cost of the return shipping label. We will Hyfair is not responsible for any loss or damage to return shipments that occur while Additionally, Hyfair reserves the right to deny a refund if the product is not received in For eligible returns due to defects or manufacturer errors that are not caused by the When reporting a defect or manufacturer error, customers are required to include If the defect is not reported within the 14-day period, we reserve the right to charge Eligible returns are products that:<\/p>\n If a defect or manufacturer error is reported after the shoes have been worn outside or show signs of wear from daily use, the return will be denied, even if the issue appears to be a manufacturer defect. All claims for defects or errors must be made before the product is used outside, as any damage caused by outdoor use or general wear and tear will not be considered a valid reason for return. We reserve the right to inspect the shoes and decide based on the condition of the product. Any evidence of outdoor use or excessive wear will void the return eligibility.<\/p>\n To initiate a return, you must notify us by emailing returns@hyfair.shop with your full Due to the nature of our raffle, exclusive, or limited-edition products, these items are Exclusive or limited-edition products are clearly identified in the product description For all raffle products, detailed descriptions and product images will be provided on By participating in raffles or purchasing these exclusive or limited-edition items, you If you have any questions about the terms for limited-edition products, please contact To participate in raffles, you must follow the instructions provided on the Platform. If you win a raffle, you will be notified via e-mail within 2 days after the raffle ends. In Products won in raffles are for personal use only and may not be resold. We reserve We actively monitor order patterns and account activity to identify potential resellers. If we determine that products are being purchased for resale, Hyfair reserves the We encourage our customers to contact us if they have concerns about suspicious Our Platform uses cookies to improve user experience and analyze site traffic, in You agree not to engage in any activity that might compromise the security or Hyfair implements advanced bot protection technologies to ensure that all orders and Attempts to bypass our bot protection mechanisms, including the use of automated We are committed to maintaining a secure and fair platform. Should you experience Our bot protection measures are designed not to interfere with legitimate customer We collaborate with Vinishu, a cybersecurity firm, to ensure the protection of our All content on the Platform, including but not limited to text, images, graphics, and We are not liable for any indirect, incidental, special, or consequential damages Hyfair is not liable for indirect, incidental, special, or consequential damages arising Hyfair is also not liable for any delays, damages, or failures in the delivery or Hyfair’s liability is limited to the amount of the purchase price paid for the relevant These Terms are governed by the laws of Austria. Any disputes arising out of or We comply with the General Data Protection Regulation (GDPR). As a user, you To fulfill our services, we work with third-party providers such as shipping Please note that any personal data included on invoices, such as your name, Our Platform uses cookies to enhance user experience and track site usage. You If you have any questions or need to contact us for any reason, please reach out to By posting or sharing any content related to Hyfair, such as reviews, comments, Customers who provide content on the Hyfair platform, such as reviews or Hyfair assumes no liability for user-generated content and reserves the right to take – Repeated violations of our Terms and Conditions, such as the abuse of the return policy, resale of raffle products, or misuse of promotional offers.<\/p>\n – Engaging in illegal activities or behavior that compromises the security or functionality of our platform, including attempts to hack, scrape data, or use bots to manipulate purchases.<\/p>\n – Customers who demonstrate abusive, harassing, or threatening behavior towards our staff or other customers.<\/li>\n<\/ul>\n We are committed to treating all customers fairly and in compliance with the Welcome to Hyfair. These General Terms and Conditions regulate your use and access to our website, mobile applications, and related services (collectively, the \u201cPlatform\u201d). For the sake of convenience, the term \u201cServices\u201d is included in the term \u201cPlatform\u201d throughout this document unless specified otherwise. These Terms and Conditions, along with our Privacy Policy, Cancellation, Return […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/terms-and-conditions.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-274","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
\norders and fulfill contractual obligations. Your data will only be retained for as
\nlong as necessary to fulfill the purposes for which it was collected or as
\nrequired by applicable law. If we detect any data breach, we will notify you and
\nrelevant authorities within the 72-hour GDPR requirement.<\/strong> We will inform the
\naffected individuals via email and via banner on our website about the breach,
\noutlining the nature of the incident, the data involved, and any steps taken to mitigate
\npotential harm.<\/p>\n
\nthird parties, such as shipping service providers for order delivery, authorities
\n(e.g., in case of corporate audits), and other necessary parties. This data sharing is
\nstrictly limited to the scope required to meet our legal obligations and ensure the
\nproper functioning of our services.<\/p>\n
\npayment processors to assist with our services. All such third parties comply with
\nGDPR requirements and are responsible for protecting your data.<\/p>\n3. Right of Withdrawal<\/h2>\n
\n14 days<\/strong>without providing any reason, in compliance with the Consumer Rights
\nDirective (2011\/83\/EU)<\/strong>. The withdrawal period starts from the day you receive your
\ngoods. If you wish to exercise your right to withdraw, you must notify us by sending
\nan email to [returns@hyfair.shop].<\/p>\n\n
\nfrom this right.<\/li>\n
\nwithdrawal as they are considered time-sensitive goods whose value may
\nfluctuate significantly due to market demand. As such, they fall under Article
\n16(e) of the Consumer Rights Directive, which allows exemptions for goods
\nwhose price depends on market fluctuations outside our control.”<\/li>\n<\/ul>\n
\nthe returned product, provided it is in its original condition and packaging.<\/p>\n4. ORDERS<\/h2>\n
4.1 Order Acceptance<\/h3>\n
\nreserve the right to reject any order for any reason.<\/p>\n4.2 Payment and Ownership<\/h3>\n
\nis not processed successfully, we may reattempt the payment or cancel the order<\/p>\n4.3 Non-Commercial Use<\/h3>\n
\ncancel orders or suspend accounts if we suspect products are being ordered for
\nresale or other commercial purposes.<\/p>\n4.4 Accuracy of Information<\/h3>\n
\ninformation you provide, including your personal details, shipping address, and
\npayment information, is accurate, complete, and up to date. For raffle entries, you
\nmust ensure that the information you provide during registration or when entering the
\nraffle is correct. We are not responsible for any issues that arise from inaccurate or
\nincomplete information, whether during the raffle process or order placement.<\/p>\n\n
4.5 Returns and Refunds for Non-Raffle Orders<\/h3>\n
\nnot provide return labels or cover any shipping costs.<\/p>\n
\nthe product is in transit back to us. It is the customer’s responsibility to ensure that
\nthe product is properly packaged and shipped using a reliable carrier with tracking
\nand insurance options. If the return shipment is lost or damaged while on route to us,
\nHyfair will not be liable, as such circumstances are beyond our control. We
\nrecommend customers keep all relevant shipping and tracking information until the return is fully processed and a refund is issued.<\/p>\n
\nits original condition, or if there is insufficient proof that the product was shipped
\nwithin the return window.<\/p>\n
\ncustomer, we will provide the customer with a free return label. To ensure that the
\ndefect was not caused by the customer, the issue must be reported within 14 days of
\nreceiving the product by sending an email to returns@hyfair.shop.<\/p>\n
\nclear photos of the product, showing the specific defect or issue. These images will
\nhelp us assess the claim and verify that the defect was not caused by misuse or
\nother external factors. We review each case individually to ensure a fair assessment
\nand reserve the right to request additional information or photos if needed.<\/p>\n
\nthe return shipping costs, as the defect may be assumed to have been caused by the
\ncustomer. Furthermore, returns without sufficient documentation of the defect may
\nresult in the return being denied, or in the customer being held responsible for return
\nshipping costs.<\/p>\nEligible Returns<\/h3>\n
\n
The following products are not eligible for returns:<\/h3>\n
\n
Return Notification Requirement<\/h3>\n
\nname, address, and order number. Failure to provide this information or failure to
\nregister the return with us before shipping the product back may result in the rejection
\nof the return.<\/p>\n\n
Exclusion of Withdrawal for Raffle, Exclusive or Limited-Edition Products:<\/h3>\n
\nexempt from the right of withdrawal under EU law. These products have a limited
\n\\sales window, and their value can deteriorate rapidly after purchase. Additionally, the
\ndemand for such items may decrease significantly after their initial release, making it
\ndifficult for us to resell them, even if returned in a condition that would otherwise allow
\nresale. Furthermore, once unsealed or used, these products cannot be resold due to
\nhygiene reasons or health protection. If the product involves personalization (e.g.,
\nunique numbering or customized packaging), it will also be considered nonreturnable, as they are tailored specifically to your requirements and cannot be resold.<\/p>\n
\nwith a specific notice at the end of the listing. This serves as a clear indication that
\nthe product falls under the category of non-returnable items. However, for raffle
\nproducts, this notice is not necessary as they are sold through a distinct and
\nindividual ordering process. Raffle products are easily recognizable on our homepage
\nby the countdown timer displayed above the product and a “Join Raffle” button, which
\nallows customers to participate in the raffle process.<\/p>\n
\nthe platform to help customers make informed decisions before purchase. Please
\nreview all details carefully as these items are non-refundable.<\/p>\n
\nacknowledge and accept these conditions.<\/p>\n
\nour support team before making a purchase. We are committed to ensuring you have
\nall the necessary information to make an informed decision.<\/p>\n5. RAFFLES AND EXCLUSIVE RELEASES<\/h2>\n
5.1 Participation Rules<\/h3>\n
\nEach raffle entry is personal and non-transferable<\/p>\n5.2 Raffle Results and Payment<\/h3>\n
\nthe notification, you will receive the payment details, including instructions on where
\nto transfer the payment. Once the payment is received, we will send you a shipping
\nconfirmation email within 2 days. If the payment is not received within 3 days, we
\nreserve the right to cancel your order<\/p>\n5.3 Non-Commercial Use of Raffle Wins<\/h3>\n
\nthe right to cancel orders and disqualify participants from future raffles if we believe
\nthey are violating this rule. Hyfair’s mission is to provide exclusive products to
\ngenuine enthusiasts and collectors. To ensure fairness, products purchased on our
\nplatform are strictly intended for personal use and not for resale or commercial
\ndistribution.<\/p>\n
\nSuspicious activities, such as multiple high-quantity orders or use of multiple
\naccounts, may result in order cancellations and account suspension.<\/p>\n
\nright to:<\/p>\n\n
\nactivity or require clarification on the rules surrounding personal use.<\/p>\n6. Cookies and ePrivacy Compliance<\/h2>\n
\ncompliance with the ePrivacy Directive (2002\/58\/EC). You have the option to accept
\nor reject non-essential cookies through our cookie consent banner. For more details
\non the specific cookies used and how they function, please refer to our Cookie
\nPolicy.<\/p>\n7. Prohibited Activities and Cybersecurity<\/h2>\n
\nfunctioning of the Platform, including but not limited to attempts to hack, scrape data,
\nor use automated systems such as bots to purchase products.<\/p>\n
\nraffle entries are conducted fairly and without manipulation. This technology helps
\nprovide every customer with an equal opportunity to participate in our raffles and
\naccess limited products.<\/p>\n
\nsystems or multiple accounts, will result in disqualification from raffles, order
\ncancellations, and permanent account suspension. Legal action may also be taken if
\nwarranted.<\/p>\n
\nany issues related to bot activity or suspect unfair practices, please report them to
\nour customer support team.<\/p>\n
\nactivity. If you encounter technical difficulties due to these protections, please reach
\nout to us for assistance.<\/p>\n
\nplatform. If we detect such activities, we reserve the right to report the incident to the
\npolice and take legal action. In case of a data breach, users will be notified within the
\nlegal 72-hour period required under GDPR.<\/p>\n8. INTELLECTUAL PROPERTY RIGHTS<\/h2>\n
\nsoftware, is owned by or licensed to us and is protected by intellectual property laws.
\nYou may not reproduce, distribute, or create derivative works from any content
\nwithout our prior written permission.<\/p>\n9. LIMITATION OF LIABILITY<\/h2>\n
\narising from your use of the platform, or any products purchased through it. We are
\nalso not liable for any actions or failures of third-party services, including payment
\nprocessors and shipping carriers. Any disputes with these services must be resolved
\ndirectly with the third-party providers. Our liability is limited to the amount paid by you
\nfor the products in question, except for cases of personal injury, gross negligence, or
\nwhere liability cannot be excluded by law.<\/p>\n
\nfrom the use of the platform or products purchased. Furthermore, Hyfair is not liable
\nfor:<\/p>\n\n
\nperformance of our services caused by environmental influences, including but not
\nlimited to extreme weather conditions, natural disasters, or any other circumstances
\nbeyond our reasonable control. In such cases, we reserve the right to delay delivery
\nor cancel the order without further liability<\/p>\n
\nproduct, except in cases of gross negligence or willful misconduct.<\/p>\n10. GOVERNING LAW AND DISPUTE RESOLUTION<\/h2>\n
\nrelated to these Terms will be resolved through arbitration in Austria. However, this
\ndoes not affect your right as a consumer to take legal action in the courts of your
\nhome country within the EU, in compliance with EU Regulation 1215\/2012.<\/p>\n11. PRIVACY AND DATA PROTECTION (GDPR)<\/h2>\n
\nhave the right to access, rectify, or request the deletion of your personal data. For
\nmore details, refer to our Privacy Policy. We collect personal data such as name,
\nemail, and payment details to process orders and fulfill contractual obligations. Data
\nwill be retained for as long as necessary to fulfill the purposes outlined in this policy.
\nYou may also request data portability to transfer your data to another service
\nprovider.<\/p>\n
\ncompanies, payment processors, cybersecurity firms, and regulatory
\nauthorities. When your personal data (e.g., name, address, payment information) is
\nshared with these third parties, it is processed and stored according to their own data
\nprotection policies, which comply with GDPR standards.<\/p>\n\n
Retention of Invoice Data:<\/h3>\n
\naddress, and payment information, will not be deleted, as we are required by law to
\nretain invoices for a minimum of 7 years in accordance with Austrian tax regulations
\nand EU laws. This period may vary depending on your country of residence (for
\nexample, 10 years in Germany). After this period, your data will be securely deleted
\nunless we are required to retain it for other legal reasons.<\/p>\n12. COOKIES POLICY<\/h2>\n
\nhave the option to accept or reject non-essential cookies through our cookie banner.
\nFor more details about the cookies we use, please review our Cookie Policy.<\/p>\n13. CONTACT INFORMATION<\/h2>\n
\nus at contact@hyfair.shop.<\/p>\n14. MARKETING AND USE OF USER-GENERATED CONTENT<\/h2>\n
\nphotos, or videos on public platforms (e.g., social media, forums, or other websites),
\nyou grant us the right to use, reproduce, and share this content for our own
\nmarketing and promotional purposes. This includes, but is not limited to, using the
\nmaterials in advertising, social media posts, newsletters, and other promotional
\nmaterials related to Hyfair.<\/p>\n\n
\ncomments, agree not to post defamatory, offensive, obscene, or otherwise
\nunacceptable content. Hyfair reserves the right to review and remove any content
\nthat violates these guidelines without prior notice. This includes, but is not limited to,
\ncontent that:<\/p>\n\n
\naction against users who violate these guidelines, including suspension or
\ntermination of accounts<\/p>\n15. DISCLAIMER AND LIMITATION OF LIABILITY<\/h2>\n
Additional Clauses:<\/h3>\n
\n
\nUnfair Commercial Practices Directive (2005\/29\/EC), ensuring that any
\nrefusal of service is based on clear and justified reasons. Should a customer\u2019s
\nservice be refused, they will be informed in writing with a clear explanation for
\nthe decision.<\/p>","protected":false},"excerpt":{"rendered":"